Claims and Insurance

What to do if you are in an accident

No one wants to be in an accident as it can be stressful, both physically and emotionally. It is a difficult time to manage all the details between your insurer, lender and/or repair shop. Based on the terms of your contractual agreement, you must remain current with your auto loan payments. Â鶹ֱ²¥ Consumer USA is here to help answer any questions you might have about the process.

Click below to view important questions you should ask if you are involved in an accident.

Vehicle Protection FAQs


Claims

If you need to file an insurance claim, you’ll need to contact the insurance company to begin that process. Once a claim number has been received from the insurance company, you will need to contact Â鶹ֱ²¥ Consumer USA to advise us of the claim information. To do so, log in to and visit the Vehicle and Insurance page. Select Claim and complete the fields to notify us of your claim.

If you are not registered for MyAccount, please register now. Only Â鶹ֱ²¥ Consumer USA account holders may register.


Update your information

Â鶹ֱ²¥ Consumer USA provides multiple options for updating insurance information on your account. Your contract includes a mandatory requirement to maintain an insurance policy which includes comprehensive and collision coverage, to have a loss payee and additional insured endorsement. Please make sure this information is correctly disclosed on the policy. Visit MyInsuranceInfo.com to update your information or submit proof of insurance.

You may also fax a copy of your current insurance policy to us at (800) 713-0260 or mail it to:

Â鶹ֱ²¥.®
P.O. Box 1984
Carmel, IN 46802
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If you need further assistance or have questions at any time during your insurance claims process, existing customers can log in to MyAccount to chat with a live agent or visit the Contact Us page for other contact options.

Looking for ways to save on insurance?

Our collaboration with Insurify* may help you save money and find the auto and home coverage that meets your needs.

Get a Quote from Insurify

*Insurance products and services described are offered by Insurify Insurance Agency, Inc., not Â鶹ֱ²¥. or its affiliates. Insurify will help you to arrange your insurance needs with selected insurance carriers. Customers of Â鶹ֱ²¥. are not required to purchase an insurance policy through Insurify or any specific insurance company in connection with their auto loan or lease, and your choice of agent or insurer shall not affect any credit decision or credit terms except as related to the credit worthiness of the insurer and the scope of coverage. Insurify may compensate Â鶹ֱ²¥ Insurance Agency US LLC if you sign up for insurance through Insurify. Insurify Insurance Agency, Inc. is a licensed insurance agency in 50 states and DC.