Technology trumps color among car shoppers, survey says

Listen.

Do you hear the sound of car-buying preferences shifting?

Chances are that you do ā€“ loud and clear ā€“ as technology drives the change.

ā€œIn-vehicle technology ranks increasingly higher for consumers as they consider must-have and desired features in their car shopping,ā€ said Michelle Krebs of Autotrader.

021116 SC Technology trumps color among car shoppers, survey says

An online survey of 1,012 U.S. new-vehicle shoppers conducted for Autotrader by KS&R Inc. reported ā€œnine out of 10 consumers likely to purchase a vehicle in the next year said they already have or plan to research the latest technologies as they shop for a new vehicle.ā€

And more than three-quarters of would-be buyers surveyed (about 77 percent) said that a vehicle with all the technology features they desire is more important than the vehicleā€™s color.

ā€œConsumers increasingly desire cool technologies as they are exposed to them, educated on their use, and as automakers improve their ease of use,ā€ said Krebs.

So, what are the technologies that trump color and other features in the purchase decision?

Hereā€™s what Park Associates marketing intelligence firm said:

  • Access to maps and navigation
  • Access to emergency or roadside assistance features
  • The ability to make or receive voice calls
  • The capability of viewing vehicle performance or maintenance information
  • Access to music apps
  • The ability to browse the web

And donā€™t forget USB charging ports, which surfaced in the Autotrader survey.

ā€œWith the exception of smartphones, no other device touches so many points in a personā€™s life as the car, from home to work to family and community interaction,ā€ said Jennifer Kent of Park Associates. ā€œCar-generated data will increasingly enrich connected solutions outside the car, while also offering an interaction touch point for those external solutions from within the car.ā€

So important is technology, it appears, nearly two-thirds of shoppers said they would switch vehicle brands to have all the technology features they desired in their next vehicle, Autotraderā€™s survey said.

ā€œThat puts automakers under intense pressure to anticipate and offer the technologies consumers desire or they risk losing them to a brand that delivers,ā€ Krebs said.

Even technology that is difficult to use apparently is acceptable to shoppers surveyed by Autotrader.

ā€œEase-of-use of vehicle features is not a key deciding factor for car shoppers, with (70 percent) saying they would still consider a vehicle they liked if the technology was perceived to be too hard to use,ā€ which is up from the survey a year earlier, when half said they still would consider such a vehicle.

Strong evidence that the sound is getting louder.

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